This Policy was last reviewed and updated on: 10th March 2023.
Privacy Policy
Privacy Policy:
Robert Palejs Photography - Soda Media values and respects the privacy of the people we deal with. We are committed to protecting your privacy and complying with the Privacy Act and other applicable privacy laws and regulations. This Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.
The personal information we collect about you may include:
● Name
● Mailing or street address
● Email address
● Phone number
● Date of birth or age
● Business details (names, address)
● Location details
● Partner name
● Partner details
● Emergency contact details
Under certain circumstances, Robert Palejs Photography - Soda Media may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, religious or philosophical beliefs,sexual preferences. If we collect your sensitive information, we will do so only with your consent and if it is necessary to provide contracted service ie wedding photography service or similar. We take appropriate measures to protect the security of this information. You do not have to provide us with your personal information. If choose not to provide us with your personal information, we may not be able to provide you with our services or not be able to provide full coverage.
How do we collect your personal information?
We collect your personal information directly from you when you:
● Interact with us over the phone
● Interact with us in person
● Interact with us online
● Participate in surveys or questionnaires
● Subscribe to our mailing list
Collecting personal information from third parties:
We may also collect your personal information from third parties or through publicly available sources, for example from social media platforms if interacting with marketing or lead generation material. We collect your personal information from these third parties so that we can return contact if desired or analytical evaluation of material.
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
● Provide you with the information or services that you request from us
● Deliver to you a more personalised experience and service offering
● Improve the quality of the services we offer
● Internal administrative purposes
● Marketing and research purposes
Disclosure of personal information to third parties:
We may disclose your personal information to third parties in accordance with this policy in circumstances where you would reasonably expect us to disclose your information. for example, we may disclose your personal information to:
● Our third party service providers (for example, Payment gateway provider, IT platforms, analytic provider)
● Our marketing providers
● Our professional services advisors
● Professional service contractors we may utilise to provide coverage
Transfer of personal information overseas:
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, such as google or Stripe. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.
● we reasonably believe that: the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the Australian laws and the law or binding scheme can be enforced.
● the disclosure is required or authorised by an Australian law or court / tribunal order
How do we protect your personal information?
We will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
● Having a robust physical security
● Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you
● Having technological measures in place (for example, anti-virus software, fire walls).
Online activity
Cookies
Our website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the performance of our website(s). We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website analytics
Our website uses analytics through Google and Squarespace to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications communication will be sent via email and in accordance with applicable marketing laws. You consent to us sending you those direct marketing communications. You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication] or by contacting us.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us, unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
We endeavour to keep your personal information accurate, complete and up to date. This is often critical to the provision and delivery of your service. We will regularly check this information in the lead up to your service. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 2 business days. We will deal with such a request by forwarding to yourself the requested documentation that holds your personal information (for example, wedding contract, wedding detail form) and / or communications (emails).
Inquiries and complaints
For complaints about how Robert Palejs Photography - Soda media handles, processes or manages your personal information, please contact us Rob or Chris directly. Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 7 days for us to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with a response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email: Info@robertpalejsphotography.com